When you place an order with Summit Gear Pty Ltd ("Summit Gear"), via the website (www.summitgear.com.au), it will indicate your acceptance of the following terms and conditions, to which you agree to be lawfully bound. We reserve the right to amend or delete content on this website, from time to time, without prior notice. These changes will be effective immediately and apply to all terms contained in this website.
We accept payments via Mastercard or Visa. We do not apply a surcharge for using your credit card to make purchases on this website. All credit card payments are securely processed through SecurePay. We do not store or transmit credit card details.
SecurePay is a division of Australia Post and holds the highest level of PCI DSS accreditation – level 1 PCI DSS compliance. The company is regularly and externally audited by Vectra Corporation. SecurePay’s financial and internal control systems are also externally audited by Moore Stephens, and all SecurePay staff undergo screening and extensive background checks.
We also accept Paypal. Just choose 'Checkout with Paypal' when you go to the shopping cart.
You may return most new, unopened items within 10 days of delivery for an exchange or refund. The return shipping costs are to be paid by you unless the return is a result of our error (you received an incorrect or defective item, etc.).
For safety reasons we DO NOT accept 'change of mind' returns on any life supporting equipment such as climbing harnesses, slings, helmets etc. Please choose sizing for this type of equipment carefully. We do accept returns for climbing equipment if you received an incorrect or defective item, etc.
All products for exchange or refund MUST be returned unused, with original packaging and tags intact. This especially applies to clothes and footwear.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship all goods via Australia Post. PLEASE ENSURE THAT YOU PROVIDE A SECURE POSTAL ADDRESS where you can receive parcels during business hours (ie someone can receive the stock from Australia Post).
We will not attach instructions to the postage label on parcel that approve the delivery to be left at an unmanned location. ie. we will not put "Please leave at front door is no-one is at home" etc onto the postage label, even if you specifically request it.
Once we have shipped the goods you will receive an email with the tracking number that can be checked at auspost.com.au . Upon shipping of the parcel all obligations for its safe delivery lie with the recipient. Summit Gear will not be held responsible or liable for any loss or damage that occurs to your order as a result of an incorrect or incomplete address entry at the time of order, or as a result of Australia Post being unable to deliver the parcel to a person.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please note that the following brands are only available for purchase within Australia and its territories:
- Rock Empire
- La Sportiva
The free shipping offer applies to postage within Australia only. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Please note that shipping weights will be greater than actual product weight to cover the weight of the protective packaging used.
Summit Gear (including www.summitgear.com.au) protects your privacy in five different ways:
1. We encrypt all credit card information.
2. We don't store credit card information online.
3. We never share, sell or disclose any customer information - including your email address - to anyone.
4. We follow the BBB guidelines for online security and customer privacy.
5. We respect our customer’s wishes to be removed from our mailing list.
Summit Gear is the sole owner of the information collected on this site. Summit Gear only has access to and collects information that you voluntarily give us via email or other direct contact from you. Summit Gear will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order. You may opt out of any future contacts from us at any time.
You can do the following at any time by contacting us via email at email@example.com
If you believe that Summit Gear holds personal information about you that is not accurate, complete or up-to-date, then you may request its amendment. Summit Gear will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
You can send an email to us at firstname.lastname@example.org to do any of the following:
• See what data Summit Gear has about you
• Change or correct any of the data about you
• Request us to delete information about you
• Ask questions or express concern about our use of your data
The information on this website is provided in good faith and complies with Australian law. Liability for any damages or loss arising from using this website, either directly or indirectly, will not be the responsibility of Summit Gear. Furthermore, Summit Gear is unable to guarantee that access to this website and its use will be uninterrupted or free from errors, or that the server will be virus-free. All rights reserved.
Accuracy of Information
Summit Gear source and provide the latest accurate information available. We review the current research as well as conduct our own research to ensure that customers receive accurate and informative information.
By you placing an order, it will be seen as an offer to purchase any products advertised by Summit Gear at the price and delivery costs indicated on this website.
Prices are current at the time of issue but subject to change without notice. For orders to be processed, you must provide accurate personal details including your name, delivery address, email address, and a contact phone number.
You must not transmit material which contains a virus or harmful components.
GST (Goods and Services Tax) will apply to all orders placed and/or delivered within Australia. GST will not apply to orders delivered outside Australia.
Website Account Details and Security
This website supports Secure Socket Layers of 128bit and greater.
You are responsible to maintain confidentiality of your account password. Only your password and account details are stored on a secure server for future orders. No credit card details are stored. The information is only used to process your orders, for statistical purposes that may improve our website and its services, and to allow us to notify you of special offers or new products via our newsletters.
It is your responsibility to provide your exact email address, delivery address, billing address and telephone number. Any incorrect information provided may lead to a delay in shipping the order to you.
The terms and conditions contained in this website and by you agreeing to access, browse or use this website shall be governed by the laws of the State of New South Wales, Australia.
Copyright, Intellectual Property and Trademark Notice
This website, its content (information, text, graphics, images, software and materials) are owned and operated by Summit Gear. No part of this website can be copied, modified, sold, distributed or reproduced and is governed by the Australian and Intellectual Copyright Laws.