Mon- fri 8am - 4pm
Saturday 8:30am - 12:30pm
Closed Sundays and public holidays

Returns Policy

Returns Policy


You may return most new, unopened items within 30 days of delivery for an exchange or refund. The return shipping costs are to be paid by you unless the return is a result of our error (you received an incorrect or defective item, etc.).

For safety reasons we DO NOT accept 'change of mind' returns on any life supporting equipment such as climbing harnesses, slings, helmets etc. Please choose sizing for this type of equipment carefully. We do accept returns for climbing equipment if you received an incorrect or defective item, etc.

All products for exchange or refund MUST be returned unused, with original packaging and tags intact. This especially applies to clothes and footwear. 

You should expect to receive your refund within 7 Business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.