Mon- fri 8am - 4pm
Saturday 8:30am - 12:30pm
Closed Sundays and public holidays

Returns Policy

You may return most new, unopened items within 30 days of delivery for an exchange or refund. The return shipping costs are to be paid by you unless the return is a result of our error (you received an incorrect or defective item, etc.).

For safety reasons we DO NOT accept 'change of mind' returns on any life supporting equipment such as climbing harnesses, slings, helmets etc. Please choose sizing for this type of equipment carefully. We do accept returns for climbing equipment if you received an incorrect or defective item.

All products for exchange or refund MUST be returned UNUSED, with original packaging and tags intact.